By proceeding with works you automatically agree to the following terms of business.


Olivia Bard (Director) 


25 Stafford Road, Croydon, CR04NG 

This is the contract outlining the agreed works between the Company (IOBranding) and Client resulting in the design, creation and implementation of the works outlined within the above proposal. Works proposed and agreed to are as detailed in the proposal. All terms below apply unless agreed otherwise prior to commencement of works   

Payment Schedule and Terms 

If the total sum of the project amounts to above £1,000, the commencement of works requires a 50% non-refundable deposit. All works will remain in the ownership of the company until the final payment is received and project is completed. Any printed materials will be sent to the client once the final payment is received.     

Any projects priced under £1,000 will require full payment upfront for works to commence unless agreed otherwise. 

Ongoing payments including social media management, consulting and website management are to be paid on the 1st of each month following website publish unless an annual payment is agreed.     

IOBranding accept payment via invoice or will charge the Client via direct debit unless requested otherwise. If payment via invoice; all invoices sent are to be paid within 5 days. Failure to pay within 5 days will result in a 10% late charge fee. In the event of failure to make payment all works completed to date will remain in the ownership of the Company, the website will be removed from online and any materials designed and received will not be used for trading purposes by the Client. All payments made prior will not be refunded.     

Payments made via bank transfer to the below account details: 

Monzo Business   

Account – 71767646    

Sort Code – 04-00-04   

Proposed design works excluding on going management are to be carried by an estimated completion date provided. This date is dependent on payment being made and works commencing as well as the accuracy of works and timeliness of the Client agreeing concepts and designs for each stage to begin.       

Final payment will be requested in order for the project to be completed and files to be sent to the Client. Payments are to be made as per invoice or the set schedule. If the project is to run over the outlined schedule due to additional works or lack of feedback, final payment will still be requested as per the schedule set.       

The initial quotation is based upon available design time. If works do not commence as agreed or scheduled IOBranding will re-quote works dependant on the studio’s availability.      

Website Design 

Unless requested otherwise, IOBranding will create an initial website design with stand-in imagery and Lorem Ipsum text. The required content will then be requested to complete the design. If content provided exceeds the initial design presented by more than 1 hour of design time, additional charges will apply. IOBranding provide quotations based upon a standard website design of up to 6 pages including up to 5 content segments per page. Initial quotations are based upon estimated design time, therefore, if additional design, content, custom coding or segments are required, IOBranding hold

the right to charge additionally for design time in order to create the requested specification. Additional pages will be charged at £98 per page.     


If the website design includes integration with third party CRM systems and platforms, ongoing maintenance and management costs set by the third part platform will be the responsibility of the Client. If additional customisation is required to the integration, outside of the initial proposed design time and allowance, this will be charged additionally at the completion of the project. 


During the design of the Client’s website, a holding page will be created and published under the Client’s domain. The holding page design can be chosen from pre-designed themes, if any amendments are required to the design outside of business customisation including logo upload and contact details, IOBranding will charge changes on an hour rate. IOBranding will cover the hosting payments of the landing page for up to 3 months following initial publish, if the design of the full website is not complete prior to three months and website swap over has not been initiated, IOBranding will invoice for any following hosting fees.  


Graphic Design 

If the design of collateral items is included within the project deliverables, these are to be determined prior to the commencement of design. Collateral design pieces and any additional works are to include only which has been predetermined before the commencement of works. Collateral design will be created to the size and specifications of one initial piece, if resizing of any document is required following the design, this will be charged for at our additional hourly rate. If any additional collateral or design pieces are required during or following the project, this will be charged for at our additional hourly rate as set below.  

If business cards are required as part of the project, the design will include up to three contact variations.  


Print and products 

If a print service is included within the package agreed, a pre-determined print quantity will be printed complimentary, any variations in print finish or further printing will be charged for.  

IOBranding often gift clients with printed materials however this is not standard practice or directly inclusive of any package. 



Additional Costs     

IOBranding standard charge rate applying to additional as stated below is £50 per hour.      

If a chargeable font or stock images are requested by the Client to be used within any design created the cost will be forwarded to the Client.  Consent will always be requested before any additional purchases.     

Branding and web design service includes design works only. Hosting fees charged for websites and mail accounts will be outlined by the hosting provider and are to be made prior to website publish. The hosting of Client’s website and email will reside with the Company in-case of any unforeseen circumstances which may affect use of the website or email unless otherwise agreed (in relation to new hosting fees created). Hosting fees will automatically renew and will be invoiced unless requested in writing 30 days prior to renewal.     


Providing Content     

IOBranding is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.     

This is why we ask that you provide all the required information in accordance with the project schedule. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation, we need the text content for your site in advance so that the SEO can be planned and completed efficiently.     

If you agree to provide IOBranding with the required information and subsequently fail to do within one week of the requested date, we reserve the right to close the project and the balance remaining becomes payable immediately.     

All text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages and outlined structure. Please contact us if you need clarification on this.     



During the design process the Client can revise design works twice including the website; revision dates are to be agreed between the Client and Company. Further revisions will be charged at the standard rate. The Company requests that all revisions are to be sent via email in the provided document to ease design process. 2 hours design time will be allowed for each revision stage, works exceeding this time will be charged at the standard rate.      

Failure to adhere to the agreed feedback schedule will result in a project overrun and therefore additional hourly charges to complete works outside of allotted time will be added to the final bill.      

Revisions include revision to the design only. Revisions to any provided copy or content will be charged additionally.  

After the second revision is complete the works will be sent to the Client for sign off and completion. The Client has 7 days after receiving the final edit to confirm completion or request further chargeable works. If the Client fails to respond within 7 days, the Company will assume sign off and proceed with the final bill.      

Logo design includes a minimum of 3 original concepts. A further 2 original concepts will be provided for all other design work including collateral. All designs include two stages of revisions which include amendments to the original concept designs provided. If additional concepts are required, the Company hold the right to charge additionally at the standard rate.       



Upon completion of the project and following receipt of final payment, the Client will have full ownership rights over the final, signed off designs. IOBranding will not use these designs for any other purpose than advertising of the company or portfolio examples. All redundant designs – relating to all designs created, however not chosen as part of the final design group, will remain in the ownership of IOBranding and can be reused or resold. If you would like ownership rights over any redundant designs created throughout the process, these will be available at an additional charge.     


Platform, Browsers and Limitations     

IOBranding proudly work with WordPress, Squarespace and Wix platform and will notify the Client of which platform will be used to design and host the website. If the Client has a preference to platform or would like to request a different platform of choice they must do so before works commence.      

IOBranding will make every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g., Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that IOBranding cannot guarantee correct functionality with all browser software across different operating systems that are not outlined by the design and hosting platform.     

Similarly, IOBranding will make every effort to ensure all functions required are included within the website build. The Client agrees that some functionality of plug ins and technical features have limitations set by the platform.      



IOBranding can provide a list of partners including domain and plug-in providers that work in sync with used design platforms. If the Client chooses to move away and purchase services such as domains with external providers, they do so at their own risk.     


Termination of works       

Either the Company or Client can terminate works at any point during the process with written notice and acceptable reason. In the event of works being terminated prior to completion, the deposit payment will not be refunded, and all works completed to date will remain in the ownership of the Company and will not be used for trading purposes by the Client unless agreed otherwise. If works are to be terminated by the Client, the Company can invoice for design works to date at the standard rate if exceeding the amount paid as deposit.       

The Company can terminate works for the following reason but not limited to:    

Failure to adhere to feedback and content schedule     

Failure to make payments within a timely manner     

Failure to adhere to all correspondence sent     



Once works are completed and payment has been received all design work will belong to the Client. The Client reserve the right to amend any content on the website however the Company kindly requests no changes to the design be made, this includes but is not limited to; colour scheme, lay out, design and text. We kindly request this as inexperienced users may cause irreversible damage to the site build or design. Any further design changes after the package is complete can be requested by the Client and will be charged at an additional rate.     


Creation Notice      

A Copyright notice that states “Creatively designed by IOBranding” or displays an IOBranding image will be displayed within the footer of the website If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in IOBranding’s portfolio across all digital platforms.     


Website Notices and Security     

IOBranding will provide generic website notices including general terms of use and privacy policy, however we highly recommend the Client sources business specific documentation. Client also agrees that the website includes standard privacy and security measures set by the platform, however it is recommended to purchase additional protection. IOBranding can provide a list of approved providers.      



As a website designer, IOBranding offer ongoing lifetime support for clients; this includes any assistance if the website were to be removed from online, plug-ins to corrupt or any issues relating to the website that is not of fault of the Client or any nominated parties by the Client. IOBranding hold the right to invoice for any amendment, fixes or works required to the website or brand following issues arising as a result of any amendments or works carried out by the Client or their nominated parties.  


Additional Works and Charges    

The Company is happy to discuss and accept additional works both during the design process and after completion. Any additional works will be quoted for separately and will require an additional signed contract before commencement. Additional works are inclusive of any design, creation, revisions, consulting and marketing.      

Any additional charges incurred as outlined above will be added to the final bill. The Company are not required to notify the Client of any additional charges as outlined in this agreement. 


Working Schedule: 

The Company requests The Client nominate one individual for correspondence throughout the project.      



IOBranding working hours are as follows:    

Mon – Fri; 9am – 5pm      

The Company may complete works outside of these hours however is not bound to complete works, hold meetings or be available for contact.      

The Company will endeavour to complete any Ad-hoc works, revisions or correspondence replies within 48 hours of receipt where possible.     



By commencing with works following receipt of the outlined terms and conditions you confirm that you understand and agree to aforementioned terms.